Last updated: December 06, 2025

At Walk-In Chef, we understand that plans can change unexpectedly. This Cancellation & Refund Policy outlines the terms and conditions regarding cancellations, rescheduling, and refunds for our services. Please read this policy carefully before making a booking.

1. Booking Confirmation

• All bookings require a 40% advance payment to confirm your reservation
• This advance payment secures your date and time slot and is non-refundable
• The remaining balance is due before the scheduled service date

2. Cancellation by Client

2.1 Standard Cancellation

• Once the booking is confirmed and payment is made, no refunds will be issued for cancellations
• The 40% advance payment is non-refundable under any circumstances
• We recommend considering rescheduling instead of cancellation

2.2 Emergency Cancellations

• In case of genuine emergencies (medical, family emergencies), we may offer credit for future services
• Supporting documentation may be required for emergency considerations
• Credit decisions are made at the sole discretion of Walk-In Chef management

3. Rescheduling Policy

3.1 Free Rescheduling

• Date changes are available for FREE until 24 hours before the chef is confirmed
• Rescheduling is subject to chef availability
• You may reschedule your booking once without any charges

3.2 Late Rescheduling

• Rescheduling requests made less than 24 hours before the service may incur a rescheduling fee of 15% of the service cost
• Same-day rescheduling requests may not be accommodated
• Multiple rescheduling attempts may result in additional charges

4. Cancellation by Walk-In Chef

4.1 Chef Unavailability

• In rare cases where our chef becomes unavailable due to emergencies, we will:
• Provide a full refund of all payments made, or
• Offer to reschedule your booking at your convenience with a priority slot
• Notify you immediately and provide alternative options

4.2 Force Majeure

• In case of events beyond our control (natural disasters, pandemics, government restrictions, etc.):
• We will offer full credit for future services
• Alternatively, you may reschedule for a later date
• Refund options will be evaluated on a case-by-case basis

5. No-Show Policy

• If the client is not available at the scheduled service time and location:
• The full service amount will be charged
• No rescheduling or refund will be provided
• Repeated no-shows may result in suspension of booking privileges

6. Service Modifications & Changes

• Menu changes or service modifications requested less than 24 hours before service may not be accommodated
• Significant reductions in service scope may still require full payment
• Additional services requested on-site will be charged separately

7. Refund Processing

7.1 Eligible Refunds

• Refunds are only provided when initiated by Walk-In Chef
• Processing time: 7-10 business days
• Refunds will be issued to the original payment method

7.2 Non-Refundable Items

• Advance payment (40% of booking value)
• Special order ingredients purchased specifically for your booking
• Any third-party fees or charges

8. How to Cancel or Reschedule

• Phone: Call us at [Your Phone Number] during business hours
• Email: Send us an email at [Your Email Address]
• Website: Use the customer portal (if available)
• Always request confirmation of your cancellation/rescheduling

9. Special Circumstances

9.1 Chef Dissatisfaction

• If you are dissatisfied with the chef's service, please notify us immediately
• We will investigate and offer appropriate resolution
• Partial refunds may be considered for genuine service issues

9.2 Quality Concerns

• Report any food quality concerns within 2 hours of service completion
• We may offer credit or partial refund based on the situation
• Photographic evidence may be required

10. Policy Updates

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified policy.