The Walk-In Chef

Last updated: December 06, 2025

Welcome to our service. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking services to hire a personal chef.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access or use our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the website, or otherwise when you contact us. The information we collect includes:

Personal Identifiers: Such as your name, email address, phone number, and residential address. Your full-service address is collected after payment confirmation to facilitate the service.
Payment Information: When you make a booking, we process your payment through a secure, integrated payment gateway. We do not store your full credit/debit card details on our servers. The payment gateway provider collects and handles this information in accordance with their own privacy policy.
Booking Details: Information related to your service booking, such as your selected menu, date and time of service, chef preference, and any special instructions you provide.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process your booking, manage the 40% advance payment, and confirm your reservation.
To communicate with you regarding your booking, send you the ingredients list, provide confirmations, inform you about changes to our services, and respond to your inquiries.
To provide and facilitate service delivery, including sharing necessary details (like your address and menu) with the assigned chef.
To process any modifications or cancellations in accordance with our Terms & Conditions.
To charge for overtime or additional services, where applicable, as outlined in our terms.
For legal and security purposes, such as fraud prevention and to comply with applicable laws.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

With Service Providers: We share your information with third-party vendors who perform services for us, specifically:
- Payment Processors: To securely handle your financial transactions.
- Our Chefs: To enable them to fulfill your booking. They will receive your service address, contact number, and menu details.
For Legal Reasons: We may disclose information where we are legally required to do so to comply with applicable law, governmental requests, or to protect our rights.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems. All payment transactions are processed through a secure gateway provider and are not stored or processed on our servers.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

6. Your Privacy Rights

Depending on your location, you may have the right to:

Access and receive a copy of the personal information we hold about you.
Rectify or update any inaccurate personal information.
Request the deletion of your personal information.

To make such a request, please contact us using the details provided at the end of this policy.

7. Policy Updates

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. Contact Us

By proceeding with your booking, you confirm that you have read, understood, and agreed to be bound by our Terms & Conditions, this Privacy Policy, and our Refund & Cancellation Policy.